Rico Plumbing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit https://ricoplumbing.co.uk/, create an account, contact us or purchase from our website.

This policy is intended to comply with the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

1. Who we are

Rico Plumbing is the trading name of RICO PLUMBING & HEATING SUPPLIES LTD, a private limited company registered in England and Wales.

Company number: 16342417
Registered office: 134 Beresford Road, Manchester, England, M13 0TF
Email: sales@ricoplumbing.co.uk
Telephone: +44 7404 155474
Website: https://ricoplumbing.co.uk/

For the purposes of UK data-protection law, RICO PLUMBING & HEATING SUPPLIES LTD is the controller responsible for the personal information described in this Privacy Policy.

2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name, billing address and delivery address.
  • Your email address and telephone number.
  • Your account username and encrypted password.
  • Your order history, returns, refunds and customer-service communications.
  • Payment and transaction information. Full card details are processed securely by our payment providers and are not normally stored by Rico Plumbing.
  • Information submitted through contact forms, product reviews, competitions or mailing-list registrations.
  • Your IP address, browser, device type, approximate location and website activity.
  • Your cookie and marketing preferences.
  • Information about how you found and use our website, including pages viewed, products selected and items added to your basket.

Please ensure that the information you provide is accurate and notify us if it changes.

3. How we collect your information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us or subscribe to marketing.
  • Automatically through cookies and similar technologies when you use our website.
  • From payment providers, delivery companies and other service providers involved in completing your order.
  • From analytics, advertising and social-media platforms where you have permitted those platforms to share information with us.

4. How and why we use your information

We may process your information for the following purposes:

Purpose Lawful basis
Processing, delivering and managing orders Performance of a contract
Taking payments and issuing refunds Performance of a contract
Creating and managing customer accounts Performance of a contract
Responding to product, delivery or support enquiries Contractual necessity or legitimate interests
Managing returns, complaints and warranty claims Contractual necessity and legal obligations
Preventing fraud and protecting our website Legitimate interests and legal obligations
Maintaining financial, tax and transaction records Legal obligation
Improving our products, services and website Legitimate interests or consent where required
Sending marketing emails or messages Consent or the permitted customer “soft opt-in,” where applicable
Measuring advertising and website performance Consent for non-essential cookies
Establishing or defending legal claims Legitimate interests

Where we rely on legitimate interests, we consider whether our business interest is proportionate and whether your rights override that interest.

5. Payment information

Payments are handled by secure third-party payment providers displayed during checkout. These providers may collect and process your payment details under their own privacy policies.

Rico Plumbing does not normally receive or store your complete debit or credit-card number, security code or online-banking credentials.

6. Marketing communications

We may send you information about products, offers and promotions when:

  • You have actively subscribed to our mailing list; or
  • You previously purchased or enquired about similar products and applicable law permits us to contact you.

You can unsubscribe at any time by:

Unsubscribing from marketing will not stop essential messages concerning an existing order, delivery, return or account.

7. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Keep the website and checkout functioning.
  • Remember your basket and account preferences.
  • Maintain website security.
  • Understand how visitors use the website.
  • Measure marketing and advertising performance.
  • Personalise content and advertising where permitted.

Essential cookies may be used without consent because they are necessary for the website to operate. Analytics, advertising and other non-essential cookies will only be activated after you provide consent through our cookie banner.

You can accept, reject or change your cookie preferences at any time using the cookie settings available on our website. You may also block cookies through your browser, although doing so may affect the basket, checkout and other website functions.

8. Who we share your information with

We may share relevant information with trusted third parties, including:

  • Payment-processing providers.
  • Warehouses, suppliers, manufacturers and fulfilment partners.
  • Couriers and delivery companies.
  • Website hosting, email and technical-support providers.
  • Customer-service and account-management platforms.
  • Analytics, advertising and marketing providers, where you have consented.
  • Accountants, insurers, legal advisers and other professional consultants.
  • HM Revenue & Customs, regulators, courts or law-enforcement authorities where legally required.
  • A potential buyer, investor or successor if our business is sold, transferred or reorganised.

These parties may only use your information for the agreed service or as otherwise permitted by law. We do not sell your personal information.

9. International data transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate protection mechanism is used. This may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful safeguard.

10. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, payment, refund and invoice records may normally be retained for up to six years after the relevant transaction to meet accounting, tax and legal requirements. Other information may be retained for shorter or longer periods depending on:

  • The nature of our relationship with you.
  • Warranty or complaint requirements.
  • Legal and regulatory obligations.
  • The need to establish or defend legal claims.
  • Whether you continue to hold an account or receive marketing.

When information is no longer required, we will securely delete or anonymise it.

11. How we protect your information

We use appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include encrypted connections, access restrictions, secure payment providers, software updates, backups and account-security controls. However, no online system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and should contact us if you believe your account has been compromised.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your information.
  • Ask us to restrict how your information is processed.
  • Object to processing based on legitimate interests.
  • Object to direct marketing at any time.
  • Request the transfer of certain information to you or another provider.
  • Withdraw consent where processing is based on consent.
  • Submit a complaint to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email sales@ricoplumbing.co.uk. We may request information to verify your identity before completing the request.

You can also contact the Information Commissioner’s Office:

Website: https://ico.org.uk/
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

16. Contact us

If you have questions about this Privacy Policy, wish to exercise your data-protection rights or have concerns about how we use your information, please contact:

RICO PLUMBING & HEATING SUPPLIES LTD
Trading as Rico Plumbing
134 Beresford Road
Manchester
England
M13 0TF

Email: sales@ricoplumbing.co.uk
Telephone: +44 7404 155474
Company number: 16342417